Returns are Easy... Returns are easy! If you received damaged or defective merchandise, please call us. We will rush replacements to you, and arrange for pick-up of the damaged items. If you wish to return an item for any other reason, complete the return form on the back of your package invoice and return it with the merchandise by FEDEX, UPS, USPS or another carrier of your choice. *Please note: Personalized items can not be returned.Address: 1057 Bradley Rd, P.O. Box 450978, Cleveland, OH 44145 Phone: 1-800-791-9876 Fax: 440-871-0858 E-mail: info@friendshiphouse.com